Terms of use

1. Who we are

This website is operated by Carnegie Atelier Limited, a company registered in England and Wales under company number 17291758. Our registered office is 16 Beaufort Court, Admirals Way, Canary Wharf, London, E14 9XL.

You can contact us at info@carnegieatelier.co.uk.

2. Two ways to buy

This website presents a collection and a made-to-measure tailoring service. Some ready-to-wear pieces carry a fixed price and can be paid for here. Made-to-measure pieces, and anything shown as price on request, are not sold through the site: you send us an enquiry, and any commission is agreed with you separately and directly.

Prices and availability shown for made-to-measure and price-on-request pieces are for information only and do not constitute an offer.

3. Buying a ready-to-wear piece

You need an account to pay. Prices are in pounds sterling. TO CONFIRM: whether prices include VAT, and the company's VAT position.

When you pay, your order is placed with us. We accept it, and a contract is formed, when we send you a confirmation email. If a piece turns out to be unavailable, or a price was wrong, we will tell you and refund anything you have paid.

Payment is taken by Stripe, which handles your card details. We never see or store your full card number.

4. Delivery

We currently deliver to addresses in the United Kingdom. TO CONFIRM: delivery times, delivery charges (if any), and whether other countries will be served.

5. Changing your mind, and returns

If you buy a ready-to-wear piece from us online, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of receiving it, without giving a reason. To cancel, tell us in writing (an email is fine) and return the piece to us within 14 days after that, unworn and in its original condition. We will refund what you paid for the piece, and the standard delivery charge if there was one, within 14 days of receiving it back. TO CONFIRM: who pays for the return postage, and the return address.

This right does not apply to goods made to your measurements or clearly personalised for you. Made-to-measure pieces, which are agreed with you separately, are made specially and are not returnable in the same way; that agreement will say what happens if you are not happy.

If a piece is faulty or not as described, your statutory rights are not affected by anything above.

6. Enquiries you send us

When you submit an enquiry or request a fitting, you agree to give accurate information and to have the authority to provide any contact details you enter. We use what you send as described in our privacy policy.

7. Acceptable use

You agree not to:

• use the site in any way that breaks the law or any regulation;
• submit false, abusive or unlawful content through our forms;
• attempt to gain unauthorised access to the site, its server, or any system connected to it;
• introduce malicious code, or place undue load on the site through automated means;
• copy, scrape or reproduce substantial parts of the site for commercial purposes without our permission.

8. Intellectual property

All content on this site, including text, photography, graphics, the Carnegie Atelier name and logo, and its layout and design, is owned by us or our licensors and is protected by law. You may view and print pages for your own personal, non-commercial use. You may not otherwise use them without our written permission.

TO CONFIRM: current photography on the site is placeholder material and is being replaced with the company's own commissioned images before launch.

9. Availability and accuracy

We try to keep the site available and its content accurate, but we do not guarantee that it will be uninterrupted, error free, or up to date. We may change, suspend or withdraw any part of the site at any time.

10. Links to other sites

Where the site links to a third-party website, that link is for convenience only. We do not control and are not responsible for the content or practices of any external site.

11. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for any loss or damage that is not reasonably foreseeable, or for any business loss, arising from your use of, or inability to use, the site or reliance on its content. The site is provided for private use; if you use it for a commercial purpose you do so at your own risk.

12. Changes to these terms

We may revise these terms from time to time. The date at the top shows when they were last changed. Continuing to use the site after a change means you accept the revised terms.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.